Improving support and emails

Hello!

As 760 Creations moves into the new year, I have tried to focus my attention to aspects of the business that are lacking. One such area is email inquiries.

I get a lot of emails that ask questions that are already answered in the FAQ. While I have tried my best to include as much information as possible to help deter this, I understand that not everyone is going to read it. For a while, I utilized an auto reply system to reinforce the most frequently asked questions, but this really felt like a cop out to me. An auto reply is pretty soulless.

That’s why I’m happy to announce I will be getting help with responding to emails; auto replies will no longer happen. I have always prioritized emails from existing customers more than anything, and as a result, general inquiries have been severely ignored. Sometimes replying to everything on my own can be overwhelming and frustrating, due to most of the information already being available on the website. But at the same time, I do not want people to feel that I am purposefully ignoring them.

I have made an email specifically for support so I can keep the previous one for personal business. Replies moving forward will either be from myself, or my (currently one other person) team. I hope that this will result in less frustration on both ends, and people do not feel like they are being ignored.

Hope the new year is treating you well!